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Organization: South East Community Care Access Centre  
Phone Numbers: 613-544-7090
Toll-Free: 1-800-869-8828
Fax: 613-544-1494
City Place
1471 John Counter Blvd, Ste 200
Kingston, ON
K7M 8S8
Intersection: Sir John A MacDonald Blvd and John Counter Blvd
Location: Kingston
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Administration: Mon-Fri 8:30am-4:30pm
Inquiries: Daily 8am-8pm
Executives: Jacqueline Redmond - Chief Executive Officer
Service Description: Access to health care support at home, at school or in the community * care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care * care is provided in community settings such as the home, school, residential facility or CCAC community clinic * provides information about other community services and refers when appropriate

Services available to eligible patients may include:
  • nursing
  • nurse practitioner
  • personal support
  • physiotherapy and occupational therapy
  • speech and language therapy
  • social work
  • nutrition and food counselling (dietitians)
  • palliative care
  • medical supplies and equipment
  • access to long-term care homes
  • access to supported living (adult day programs, supportive housing, retirement homes and assisted living)
  • health support in the school
  • specialized services for people living with specific health conditions
  • referral to other community supports

Other specialized services for patients may include:
  • Care Connect - Helping people find a family doctor
  • Home at Last - Special program to help people leaving the hospital settle in at home
  • Mental Health and Addictions School Program - Mental health nurses working within the school system
  • Access to assisted living and supportive housing
  • Access to respite care and convalescent care (short term stays and adult day programs)
  • Access to long-term care homes, rehabilitation and complex continuing care beds
Information and Referral - provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 (CCAC) - in English or 310-2272 (CASC) - in French
Children's Health Services - Special health services for children in both the home and school environment * supports children when health care provision is essential to a student's participation and development in school programs * services are provided within public, private or home-based schools * services available to eligible clients may include, care coordination and system access including information and referral * nursing * personal support * physiotherapy and occupational therapy * speech-language therapy
Health Care Connect - Refers people who do not have a doctor to a family health care provider who may be accepting new patients * once registered, program participants are assigned to a Care Connector employed by the Community Care Access Centre * Care Connectors work with family doctors and nurse practitioners who are accepting new patients
Home First From Hospital - Safe return home begins at the time of admission to hospital * one of our care coordinators visit you while in hospital, upon referral, to discuss health care needs * works together with you and hospital team to arrange for support and services to return home safely once hospital treatment is complete * will make every effort to ensure that if long-term care choices are necessary that the decisions can be made at home without pressure * once home the care coordinator will answer questions and work to ensure the services being received are the right ones to meet the clients changing needs
Hospice Palliative Care Nurse Practitioner Program - HPC NPs - To enhance the quality of hospice palliative care by working collaboratively to provide on-going whole-person care, through optimal pain and symptom management, providing patients and their families with comprehensive evidence-based hospice palliative care, closer to home in their care setting of choice
In-Home Services - Health care services to eligible clients in their own home * Services may include: Nursing * Nurse Practitioner * Physiotherapy and occupational therapy * Nutritional Counselling/Dietetics * Speech/Language therapy * social work * personal support * medical supplies and equipment * connecting to other community support services and agencies
Long-Term Care Home - If you, or the person you care for need more help than can be provided in the community * Care Coordinator's will help you investigate alternatives such as retirement homes, long-term care homes * convalescent care for a period of recovery and respite/short-term care
Mental Health and Addictions School Program - Mental Health and Addictions Nurses in Schools - MHAN - Assessments, interventions and support to students and families with mental health and or addiction issues * consultation to school staff in regards to mental health and/or addiction issues as appropriate * students considered for this program are affiliated with publicly-funded elementary and secondary schools
Nurse Practitioners in Long Term Care Homes - NLOT - Contribute to emergency room avoidance when appropriate, safe transitions from hospital, collaborate with families and Long Term Care Home staff to enhance the level of evidenced based care, develop care plans in the home, and build capacity for LTCH staff to deal with complex health issues * direct care in the home for those residents who are having changes in health status to assist with avoidable ER transfers * streamlined resources, referrals, care and communication with the LTCH staff for residents * consultation and follow-up care * accessible and prompt response time
Nursing Clinics - Nursing clinics located throughout the South East region provide nursing care to out-patients by addressing the specific health-care needs of CCAC patients such as IV therapy, wound care, or rehabilitation therapy * staffed by nurses * operated on contract by third party health care provider agencies
Palliative Care Education Program - Facilitated by Registered Nurses with Canadian Nurses Association  (CNA) certification in Hospice Palliative Care * formal education is facilitated in weekly courses of 1 day a week for 6 weeks offering a Level 1 and Level 2 course * As of Sept 2013 CAPCE (Comprehensive Advanced Palliative Care Education) for nurses annually * in house education sessions can also be arranged on request * Belleville address is 470 Dundas Street East, Belleville, K8N1G1
Palliative Pain and Symptom Management Consultation Service (PPSMCS) - Supports for service providers offering end-of-life care * referral to other community services
Rapid Response Nurse Program - Help achieve positive outcomes for patients and assists with avoiding re-hospitalization, while promoting safe transitions between hospitals and home 

Fees: Covered by OHIP
Application: Call * no referral required for most services * referral through school for in-school services
Eligibility - Population(s) Served: People of all ages who are facing the challenges of age, illness, injury, or disability
Languages: English ; French
Area(s) Served: South East Region
See Also: Community Care Access Centres
Information and Referral Services

This information was last completely updated on 5/13/2016

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© 2016, South East Community Care Access Centre