Health Careers For SOUTH EAST

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South East Local Health Integration Network

In order to support the key priority of creating healthy communities by reducing wait times for specialist care, the Ministry of Health and Long-Term Care (MOHLTC) is supporting the expansion of an electronic referral (eReferral) system to South East LHIN. The program delivering the eReferral technology, program and overall framework is referred to as System Coordinated Access.

Some LHINs across the province have been selected to act as the local delivery partner of the program and will work with the SCA program and local stakeholders to facilitate the adoption of the eReferral solution to ensure that local and provincial requirements and needs are being identified and addressed. The System Coordinated Access (SCA) Program (Head) Office, based out of the eHealth Centre of Excellence in the Waterloo Wellington LHIN will provide provincial oversight and coordination to support local delivery partners in the deployment of the eReferral solution with an initial focus on the orthopedic referral pathway.

The South East LHIN will act as the local delivery partner and will work with the SCA program and local stakeholders to facilitate the adoption of the eReferral solution to ensure that local requirements and needs are being identified and addressed.

Position:  Engagement and Adoption Coordinator

Region:  Frontenac & Kingston, Hastings


More specifically, as the Coordinator, you will:
  • Lead stakeholder outreach and engagement activities related to eReferral spread and onboarding in South East LHIN
  • Use knowledge base of the System Coordinated Access program to help clinicians and organizations understand the value coordinated access and eReferral can bring to their practices and patient experience
  • Develop and deliver structured presentations to increase awareness of eReferral activities and value-add to the system
  • Work with the SCA Project Manager to collaborate with clinicians and organizations to identify, develop, communicate, and implement new business process strategies and objectives to incorporate eReferral into their local environments
  • Identify and specify high-value process and product customizations to support local needs
  • Support the collection of business requirements to inform the eReferral solution design
  • Work with the SCA program and the Change Management Specialist team to customize readiness, on-boarding, and learning materials for local clinicians and organizations. Ensure alignment with local digital health priorities so as to not introduce competing models.
  • Develop solutions for accessing hard to reach consumers such as solo practitioners and rural community based programs
  • Work with the SCA program Change Management and Benefits Realization leads to leverage value-based artifacts and learning’s to support engagement and planning activities that are scalable to multiple digital health priorities.
  • Identify potential risks, points of resistance and performance gaps to inform the planning and on boarding process
  • Work with the SCA and Enabling Technologies Change Management team to support onboarding, training and reinforcement activities as the eReferral solution evolves
  • Work with system partners to remove barriers to change
  • Maintain information exchange and collaboration with the SCA Program Change Management Lead and Change Management team to ensure local referral strengthening activities complement the broader program vision
  • Work with the SCA Benefits Realization program team to support evaluation to capture the organizational and clinical value of SCA and eReferral
  • Document lessons learned and present findings in a logical and easy-to-understand manner
  • Create and enable reinforcement mechanisms and celebrations of successes
  • Responsible to ensure that all engagement and adoption components of the work plan are successfully achieved
  • Other duties as assigned

The Coordinator we seek will have a profile that includes:
  • Undergraduate degree in a related field
  • Minimum of five (5) years of in-depth experience in project management or health care experience in a relevant role including projects of a similar scale/scope
  • Experience in digital health and enabling technologies strategy and implementation planning initiatives in Ontario
  • Excellent relationship building, collaboration, and engagement skills, including conflict resolution, negotiation and mediation skills
  • Ability to manage frequent demands of multiple stakeholders, internally and externally (e.g., service providers, community partners and patients
  • Able to work effectively with a diverse group of clinical and non-clinical stakeholders in diverse organizations
  • Ability to use knowledge gained through prior experience, education, and training to resolve issues and remove stakeholder barriers
  • Experience providing data and analysis to support planning and decision making an asset
  • A demonstrated track record of being a change agent
  • Strong written and verbal communication skills
  • Strong leadership and management skills
  • Strong collaboration skills to participate and lead projects and committees with stakeholders from all levels of organization
  • Excellent active listening and interpersonal skills
  • Strong ability to pay attention to detail

Salary:  Remuneration will be determined based on experienc

Terms of Employment:  Full-time Contract (75 hours bi-weekly)

Deadline for Application:  Thursday, November 02, 2017

How to Apply:  

Applicants should submit a resume and cover letter, indicating Posting #103-2017 in the subject line, no later than November 2, 2017, to:

For more information, please contact Amanda Worden, Recruitment Specialist, at 1-888-871-8868 ext. 5675.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

If you require a disability-related accommodation in order to participate in the recruitment process, please notify Human Resources. Accommodation will be provided in accordance with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act. The South East LHIN is an equal opportunity employer.

La version française de cette annonce est disponible sur demande.

Location:  Belleville / Kingston

Profession Type:  Management

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