South East Community Care 
Access Centre

Community Care Access Centres (CCAC) provide one-stop access to health and personal support services to help people live independently in their homes, help children with health needs attend school, help seniors make the transition to a long-term care home or other residential care option and help people find a family physician.

CCAC's help people of all ages and cultures by planning, coordinating and ensuring delivery of a full range of in-home and community-based health and support services. Our goal is to support patients and their caregivers in the community or to plan for a return home following hospitalization.

Health care professionals who will work with you and your family to meet your needs and develop an evolving plan of care.

  • If you, or the person you care for, need more help than can be provided in the community, a Care Coordinator will help you investigate alternatives such as Retirement Homes, Long Term Care Homes, Convalescent Care for a period of a recovery and Respite/Short-term care

  • Need a Family Doctor? The CCAC has nurses on staff, called Care Connectors, who work with local physicians and other primary care providers to help connect people in need of a primary health care provider.
  • If you are in need of a family doctor and would like us to help connect you to the local primary care provider that can meet your needs, you can register by calling 1-800-445-1822 or by registering on line.

  • In collaboration with the district school boards, the Mental Health & Addiction Nurses will support children, youth and their families who are facing mental health and addiction issues.

  • Home First is an evidence-based, person centred, transition management philosophy focused on keeping patients - specifically high needs seniors - safe in their homes for as long as possible with community supports.

  • Facilitated by Registered Nurses with Canadian Nurses Association (CNA) certification in Hospice Palliative Care. Formal education that is facilitated in weekly courses of 1 day a week for 6 weeks offering a Level 1 and Level 2 course for nurses annually.  In house education sessions can also be arranged on request.

  • Education, consultation and support for service providers offering end-of-life care. Sessions include basic and advanced palliative-care training, consultation regarding pain and symptom management.

  • Enhances the quality of hospice palliative care by working collaboratively to provide on-going whole-person care, through optimal pain and symptom management. Providing patients and families with comprehensive evidence-based hospice palliative care. Closer to home in the clients care setting of choice.

  • Achieve positive outcomes for patients and assists with avoiding re-hospitalization, while promoting safe transitions between hospitals and home. Whether other CCAC services are needed or not, a Rapid Response Nurse can help.

  • NP's in LTC contribute to Emergency Room avoidance when appropriate, safe transition from hospital, collaborate with families and LTCH staff to enhance the level of evidenced based care, develop care plans in the home, and build capacity for LTCH staff to deal with complex health issues.