Since people living in group settings are at higher risk for COVID-19, and older people in general are at higher risk, family and friends with loved ones in retirement homes and long-term care settings have concerns and questions. 

Home and Community Care Support Services Toronto Central's webpage Thinking About Removing Your Loved One From Long-Term Care During COVID-19 provides questions to consider to help you make an informed decision on whether or not to remove your loved one from a Long-Term Care or retirement home.

Group living facilities such as Long-Term Care and retirement homes will have implemented additional measures to keep residents safe, so it's best to call ahead to know their visitation rules before visiting.